Information We Collect
We collect information to provide, improve, and secure the Service. This includes: Personal Information Name, email address, phone number, and profile picture. Billing address and payment details (processed securely through third-party payment processors). Usage Information: IP address, browser type, operating system, and device identifiers. Logins, sessions, and interaction with features (e.g., chat, video, and audio calls). Communication Data Messages exchanged between users are stored only for the duration of a lesson and are deleted thereafter. Optional Information Additional profile details (e.g., education, certifications) provided voluntarily.
How We Use Your Information
We use your information for the following purposes: To create and manage your account. To connect tutors and students. To process payments and transactions. To facilitate communication between users. To monitor and improve the quality of the Service. To ensure compliance with our Terms of Service. To respond to inquiries and provide customer support. To send important updates and promotional offers (with your consent).
How We Share Your Information
We do not sell your personal information. However, we may share your information with: Service Providers Third-party vendors (e.g., payment processors, hosting services) who assist us in operating the Service. Other Users: Profile information shared to facilitate connections (e.g., tutor bios and reviews). Legal Compliance When required by law or to protect our legal rights, enforce our policies, or respond to lawful requests. Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Retention
We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Messages exchanged between users are stored only for the duration of a lesson and are deleted thereafter. When no longer needed, we securely delete or anonymize your data.
Your Privacy Choices
Access and Update You can review and update your personal information in your account settings. Data Deletion You can delete your account and personal data directly through the application. Marketing Communications You can opt out of receiving promotional emails by following the unsubscribe instructions in the email or contacting us directly.
Security
We implement industry-standard security measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
The Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
International Users
If you are accessing the Service outside of the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers are located.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service or sending an email. Your continued use of the Service after updates constitutes acceptance of the revised policy.
This Privacy Policy was last updated on January 1, 2025.